Cancellations. All cancelled orders are subject to collection on 50% of the total order value.
Returns. All sales are final, with the exception of defective or damaged merchandise (as described below). The Loyal Subjects will not accept returns of non-defective or non-damaged merchandise and cannot issue refunds, credits or exchanges. Should your product be found defective or damaged, we will replace the product, issue a refund to you, or issue a credit to you, at the sole discretion of The Loyal Subjects.
How To Make A Return. The Loyal Subjects evaluates returns for defects and damages on a case-by-case basis. If you believe your item is defective or damaged, you must contact us within five (5) days of your receipt of the merchandise. Contact us at 1-323-953-0142, or via email at [email protected] informing us of the issue. Ensure that all communications to The Loyal Subjects are in the English language, and preserve the item and all packaging and shipping materials for documentation purposes. If approved, our sales staff will issue you a Return Authorization Number (RAN) with further instructions on processing your return. Goods must be returned in their original condition with all packaging and documentation. Please don’t return your item without a RAN – unauthorized returns will be subject to an automatic restock fee of 35% of the sale value of the inventory returned. Shipping and handling fees will only be credited toward your account if the merchandise is deemed defective and/or damaged.
Defective or Damaged Merchandise. Only significant manufacturing defects, missing parts and/or broken pieces within the product itself at the time of delivery will constitute defective or damaged merchandise. Actual product may vary from photographs and packaging. Packaging serves only to protect the product within during shipping and handling. Imperfections or markings on a product’s packaging will not be taken to constitute a defective or damaged product. Items damaged due to normal wear and tear, abuse or negligence will not be accepted as defective or damaged.
Unique Products May Vary. The Loyal Subjects’ products are individually manufactured collectibles of an artistic nature. Due to unique and sometimes handmade elements of production, slight variations may occur amongst individual products and do not constitute damaged or defective merchandise.
Blind Boxes. Blind boxed products are packed on a random basis. All character likenesses, product information and packing ratios that may be depicted on blind box packaging are for illustrative purposes only. Your received product may differ from that featured on blind box packaging. The Loyal Subjects cannot replace specific blind box figures. If the damaged or defective item you received from The Loyal Subjects was a blind boxed product, we cannot guarantee replacement of the same figure you originally received.
Restriction on Third Party Sales. The Loyal Subjects is not responsible for any sales conducted by third parties, including retailer exclusives. Please direct any issues with such purchases to the applicable third party. Customer inquiries directed to The Loyal Subjects concerning third party sales will be referred to the applicable third party.